Answers to Questions

Question: How long has Eagle Water BC been in business?

Answer: We’ve enjoyed serving our customers for many years and we are dedicated to providing great customer service for many more years to come.

Question: Are your water filters approved and certified?

Answer: Yes. Our products are Water Quality Association GOLD SEAL certified by the WQA – Water Quality Association. Our products also carry CSA (Canadian Standards Association Certification B483.1) and NSF (National Science Foundation) certification.

Question: What warranty is available on your products?

Answer: All of our products carry a Limited Lifetime Warranty.

Question: Does it cost me anything to have my water tested?

Answer: No it does not cost you anything, we offer a complimentary water evaluation FREE of charge. One of our qualified representatives will come to your home and provide you with a free water evaluation and discuss the results with you in person.

Question: Do you service the products you sell?

Answer: Yes, we have a fully trained service staff on hand to provide you with in home service.

Question: Someone told me about adding a back washing system to my existing filter. Will this actually help?

Answer: Backwashing filtering systems are available and are great for some applications (sediment filters, acid neutralizers, ion exchange systems, etc.). When used on a carbon system, it will remove the sediment buildup around the carbon, but does nothing to clean the actual carbon. Carbon absorbs chemicals like a sponge absorbs water. Once saturated, the carbon can no longer absorb any more chemicals and it must be disposed of. As of right now, we are not aware of any way in which the carbon can be cleaned and recycled.

Question: I just installed a new filter cartridge and my water is cloudy/white?

Answer: After you install a new filter (this is the case with any/all brands of filter cartridges) you should run it for a few minutes. Generally cloudy or white water indicates air in the line and this is natural and normal with a replacement of a cartridge. Air will enter in the housing, lines and cartridge. Just run the water for a few (up to 5) minutes and the cloudy conditions will go away (unless you have VERY cold water in which case it is the oxygen in the water that could be making the water look cloudy). It is always a good idea to run the water free flowing for a few minutes after installing any brand or type of new filter cartridge.